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Online Consultations

Online consultations open at 8am each weekday morning, excluding bank holidays. There are a limited number of online consultation available each day, for medical or admin requests.

If you have been invited to book an appointment, such as a cervical screening or pill check, or have been asked to book a medication review or appointment to discuss results, please contact the surgery on the phone to book.

If you require an appointment for an issue that will require a face-to-face appointment, please call the surgery to book an appointment, rather than submitting an online consultation.

Repeat prescription requests cannot be submitted by sending an online consultation. Please download the NHS App or contact your pharmacy to request repeat medication.

If you are submitting a photo or document alongside your request, please make sure it is clear and in good lighting. Please do not send photos of intimate areas. A guide on how to take clear photographs.

Please make sure you provide your up-to-date mobile number, as we may call or text with an appointment, or with further information. We may also email if we cannot get in contact on the phone.

We endeavour to read all submissions on the day they are submitted, and contact you on the same day. Thank you.

FAQs for submitting an online consultation via accurx

Find out how pharmacists can help with medicine and medical advice, and find your nearest pharmacy.

There are many local and free NHS services that you can refer yourself to. Learn about all the different types if support available to help you take control of your wellbeing.

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