If you require an appointment with a GP or another Clinician, please submit and Accurx Patient Triage during our opening hours. You request will be triaged and the surgery will contact you.

If you would like to book an appoitment with the Practice Nurse, please call the surgery appointment line.

If you need to cancel your appointment;

• cancel via your appointment message reminder (face-to-face appointments only will send an appointment reminder)
• phone us on 0208 300 1680, line 1 or submit an accurx patient triage with the details

Please note: Patients who fail to cancel their appointments may be removed from our practice, if they miss three appointments without prior notice. Please make sure you call the surgery if you need to cancel an appointment.

How to get the care you need

Patients can now see a GP or Nurse on evenings and weekends, at Woodlands Surgery or another local site. You may be offered one of these appointment if suitable. Please speak to our reception team to find out more information.

If you need to change or cancel your evening or weekend appointment, please call the surgery.

If you need to cancel a weekend appointment when we're closed, please call 0208 176 0410.

Please note: this phone number can only be used to cancel out of hours appointments, and not to contact the surgery.

Our usual appointments allow 10 minutes with a Clinician. If you have more than one issue, please submit a seperate accurx patient triage for each matter.

Due to unforseen circumstances, you may sometimes be seen later than your appointment time. We appreciate your patience and understanding during these occasions.

You will need to make a separate appointment for each patient who is to be seen. If you cannot keep an appointment, please let us know as soon as possible. If you arrive late for an appointment, it will be at the discretion of the Clinician.

Please note: Patients who fail to cancel their appointments may be removed from our practice, if they miss three appointments without prior notice.

Please do not request an appointment or medical advice via email, as it may be missed, and our email address is not for patient use. Appointments cannot currently be booked via the NHS App or other online service providers, as patients are required to submit an accurx patient triage.

Please see below for more information and guidance on GP appointments;

• Making the most of your video and phone appointments
• Getting the most out of your appointment
• Sharing information about your support needs
• Getting ready for a talk about your health
• Three questions for better health

Primary care teams are more than just GPs. They include lots of very important roles, which are essential to delivering better care to patients, including:

• Receptionists
• Administration
• Practice Nurses
• Nurse Practitioners
• Clinical Pharmacists
• Care Coordinators
• Social Prescribing Link Workers
• Mental Health Practitioners
• Physiotherapists

Patients can:

• Get referred to the right specialist faster, improving health outcomes
• Avoid potentially long waiting times at emergency or urgent care services
• Use virtual and digital consultation services to help see a specialist sooner, when it’s convenient for you
• Help reduce pressure on the NHS

NHS Services in South East London

To request a home visit if you are housebound, please call the surgery as early as possible on 0208 300 1680, line 1.

If you have shortness of breath or chest pains, please call 999 immediatly.

The Doctor will call the patient or their carer back if they feel a visit is not appropriate, or if they need further information before visiting.

We cannot specify what time this will be or when the visit will be.

Please make sure you inform reception if you have a keysafe or access information that the GP will require.

It is important that you inform the surgery if you are unable to attend your appointment, as this will allow that appointment to be offered to another patient.

If you fail to notify the practice that you are unable to attend, you may be sent a communication informing you that you have defaulted from your appointment. Persistent defaulters could be removed from the surgery.