The practice is committed to the promotion of effective and clear communication by whichever means is appropriate to the circumstances. This will include email, letters and written material, telephone, internet discussion forums or other medium which may be used from time to time.

Staff will at all times attempt to be;

• Efficient and helpful in dealing with queries
• Prompt and timely in dealing with replies
• Be accurate in the giving of reasons or explanations
• Be realistic in describing outcomes, limitations or options
• Firm, but balanced and polite in dealing with difficult situations

Please click here to view the Accessible Information Standard Policy for the surgery in full. If you have any communication or information needs, please inform the surgery by contacting reception or completing an online consultation. We will then be able to update your medical record accordingly. More information can also be found at england.nhs.uk.

Please see below for more information and guidance contacting the surgery or attending GP appointments;

• Sharing information about your support needs
• Getting ready for a talk about your health
• Three questions for better health